On March 14th, 2025, Napta experienced an incident affecting platform performance. We would like to share a detailed timeline of events, the root cause, and the actions taken to prevent similar issues in the future.
2:40 PM CET
Our monitoring systems detected a sudden increase in response times across the platform.
3:10 PM CET
The root cause was identified and mitigated. Response times returned to normal and the platform became fully responsive again.
The issue was caused by a process that unexpectedly acquired a global lock on a specific client database for an undetermined amount of time. This lock prevented other transactions from executing, triggering timeouts and creating bottlenecks across the system for all our clients.
To prevent similar incidents in the future, we introduced stricter timeout configurations to automatically terminate blocking database operations after a short period of time, preventing prolonged lock situations.
We sincerely apologize for the inconvenience this incident may have caused. We remain committed to maintaining a reliable and high-performing platform, and continue to improve our monitoring and safeguards accordingly.
If you have any further questions, please don’t hesitate to contact our support team.